Have a compliment, complaint or concern? We want to hear from you.
We welcome all feedback so that we can improve your experience with us. Sharing your feedback will never have a negative impact on your care.
How to Provide Feedback
- Call your Supervisor or Program Coordinator (name and number on the front of your Patient/Client Safety Handbook). If you’re not sure who your Supervisor is, please call our Customer Service team.
- Call our Customer Service team at 905-827-8800 or 1-800-387-7127 anytime between 7:00am-11:00pm, seven days a week.
Write to us at:
2370 Speers Road
Oakville ON L6L 5M2
Join our Client and Family Service Advisory Committee
If you or a family member has experienced our care and you have a desire to make our services better then consider becoming an Advisor!
Advisors meet about three times a year to:
- Discuss improvements to the client experience
- Consult on program design, planning and improvements
Complaint Follow Up
Acclaim Health will acknowledge complaints and concerns within one business day.
In the case of a concern or complaint, Acclaim Health will thoroughly investigate and implement corrective action, if required. As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law. Every attempt will be made to resolve complaints within five business days.
Our Leadership Team is made aware of serious issues and any emerging complaint themes. Acclaim Health will use the information obtained during investigations to improve services, policies and procedures across the organization.
News and Events
People don't think about home care - or don't even realize it exists - until they suddenly need help. How does it work? How can I get help? What help is available? What's covered by the government and what isn't? We get these questions on a daily basis! Join us for our virtual Understanding the…
You changed 25,620 lives last year. This is the most ever in Acclaim Health's 90 year history. That's pretty epic! Your compassion, your energy, and your trust in us fueled and inspired better care for families across Halton Region. We are #grateful. And we did it together. Read how in our Annual Report 2019-2020. And…