Cookie Policy

Cookie Policy for Acclaim Health and Community Care Services

Welcome to the Cookie Policy for Acclaim Health and Community Care Services, accessible from www.acclaimhealth.ca. To ensure our website remains a helpful and reliable resource for our community, we use cookies to improve your browsing experience. This policy explains what information these cookies collect, how we utilize that data, and why storing them is sometimes necessary for certain site features to work correctly.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They act as a memory for the site, allowing it to recognize your device and store certain information about your preferences or past actions. Most professional websites use cookies to make navigation more efficient, remember user settings, and provide a more personalized experience.

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

Managing Your Consent

To ensure you have control over your data, we utilize a consent management plugin. When you first arrive on our site, you will be prompted to accept the use of cookies. Please note that no non-essential cookies will be loaded or stored on your device until you have provided your explicit consent.

While the site is designed to function optimally with cookies enabled, you can manage your preferences through the initial prompt. You can also prevent the setting of cookies by adjusting the settings on your browser.

The Cookies We Set

We categorize the cookies on our site into the following groups:

  • Necessary Cookies: These are essential for the website to function. They include security features (such as Cloudflare for bot protection and Google reCAPTCHA for spam prevention) and the tools that remember your cookie consent status.
  • Statistics & Performance: We use Google Analytics to help us understand how you use the site. These cookies track metrics such as how long you spend on the site and which pages you visit. This helps us understand which content is most helpful to our community.
  • Marketing & Remarketing: We use tools from Google Ads, Microsoft Advertising, and Meta (Facebook) to track the effectiveness of our communications. We also use these tools for “remarketing,” which allows us to show relevant advertisements to individuals who have previously visited our website.

Third-Party Cookies

In some cases, we use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter:

  • Google Analytics: A trusted analytics solution that helps us understand site usage. For more information, see the official Google Analytics page.
  • Microsoft Bing: We use Microsoft tools to measure the performance of our advertisements on the Microsoft search network.
  • Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our social media advertising and to ensure our communications are reaching the right audience.
  • Embedded Content (YouTube): Some pages include embedded videos. YouTube may set cookies to track video views and performance when you interact with the player.
  • Behavioral Advertising: Third-party vendors, including Google, Meta, and Microsoft, use cookies to serve ads based on past visits to our website. You can opt out of personalized advertising by adjusting your profile settings on each of the mentioned websites or by visiting the Digital Advertising Alliance of Canada opt-out tool.

More Information

Hopefully, this has clarified how cookies are used on our site. If there is something you are unsure about, it is usually safer to leave cookies enabled in case they interact with one of the features you use on our site.

If you are looking for more information, you can contact us through our website contact form.