Frequently Asked Questions

We require 24 hours’ notice to change or cancel your appointment.  To make a change, call our Customer Service team at 905-827-8800 or 1-800-387-7127 between 7:00am and 11:00pm, seven days a week.

Contact your Care Manager via phone or email.  They will let your volunteer know about the change.  If you aren’t sure who your Care Manager is, call our Customer Service team at 905-827-8800 or 1-800-387-7127 and they will direct your call.

Contact us!  We can provide a variety of home care and community support options and can help you access other programs and services. Use the button below or call 905-827-8800 or 1-800-387-7127.

You must be assessed by Ontario Health atHome (formerly HCCSS / LHIN) in your area.  You can call them to discuss your needs or have your family doctor complete a referral.

In Oakville, Milton and Halton Hills contact:
Mississauga Halton Ontario Health atHome at 1-877-336-9090.

In Burlington contact:
Hamilton Niagara Ontario Health atHome at 1-800-810-0000.

Home care is ideal for people who need care and support, but don’t need to be in a hospital or long term care home.

Understanding the Home Care System Info Graphic (PDF)

Home care is a good option if you are:

• Recovering from surgery, an illness or injury
• Have a chronic condition
• Living with dementia or another cognitive impairment
• An adult or child with special needs
• Facing a life-limiting illness
• Frail

Home care can consist of nursing (either in your home or in a community clinic), or personal support.

If you qualify, home care can be provided through the health care system at no cost to you.  Acclaim Health is one of the providers in Halton that are able to provide government-funded home care.

To find out if you qualify for this free support, you must be assessed by the Ontario Health atHome (formerly HCCSS / LHIN)

Please contact Ontario Health atHome in your area to begin:

• Mississauga Halton: 1-877-336-9090
• Burlington: 1-800-810-0000

Click below or call the day programs your family member attends at:

Patty’s Place (Soper Club and Walmley Club) at 905-847-9559

Burlington Club at 905-632-8168

Mississauga Club at 905-823-9264

Report an Adult Day Program Absence

You can pay your Adult Day Program bill in any of the following ways:

• Through online banking by adding Acclaim Health to your bill payments section and using your Client ID number (printed on your invoice) as your account number
• Paying via debit or credit card at any of our day program locations.
• Mailing a cheque to Acclaim Health at 2370 Speers Rd., Oakville, ON, L6L 5M2

If you have questions regarding your bill, please contact Pamela Stanford at 905-827-8800 x2452.

Click below or call the Adult Day Program site of your choice.

Burlington Club:
Contact Amber Davis at 905-832-8168 x2442

Mississauga Club:
Contact Tyler Xavier at 905-823-9264

Soper (Oakville) Club:
Contact Tessa Vanderhoeven at 905-847-9559 x2401

Walmley (Oakville) Club:
Contact Sheryl Nieminen at 905-847-9559 x2470

You can pay your bill in any of the following ways:

Coming Soon! Versapay
If you receive your invoice by email, click the “Pay Now” button in the message and enter your card information. This is only available for clients billed by email.

Self-service Credit Card Payments
You can pay by credit card by clicking here and using our online payment form.

Over the Phone
Credit card payments by phone are available on weekdays during regular business hours. To make a payment, call (905) 827-8800 ext. 2452. If you reach voicemail, please leave only one message. Your call will be returned to process the payment as soon as possible.

Direct Transfer Payments

• Interac e-Transfer to [email protected]
• Online or telephone banking (EDI) to Acclaim Health

Please include the client ID number shown on your invoice to ensure your payment is applied correctly.

Cheque Payments
If paying by cheque, detach and include the remittance slip with your payment. Write the client ID and invoice number on the cheque.

Make cheques payable to Acclaim Health. Ensure all cheques are dated and signed.

In Person
You can pay in person with debit or credit at any of our Adult Day Program locations.

Preauthorized Payments
Preauthorized Credit Card payments are processed on the 16th of each month and Debit Card payments are processed on the 28th of each month. You will receive an email notification once the payment has been processed.

To set up preauthorized payments, or if you have questions about your account balance or payment options, please email [email protected] or call (905) 827-8800 ext. 2452 (Accounts Receivable). If you leave a voicemail, please leave only one message. Your call will be returned as soon as possible.

Coming soon! Create a Versapay account to track your payment history and information.

For Bill Payment Receipts, please contact Account Receivable at 905-827-8800 x2452 or email [email protected].

Please note Acclaim Health will send a record of all payments (not official Tax Receipt, but a document for tax filing purposes) you made in the calendar year to the billing contact on file by March 15th of the following year.

For Donation Tax Receipts, please contact Suzanne Vu at [email protected] or 905-827-8800 x2044.