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Frequently Asked Questions

Answers to your most common questions.

Have a question not covered here? Let us know and we’ll get you answers.

 

Ask Your Question or call 905-827-8800 or 1-800-387-7127

 

Change or Cancel Your Appointment

How can I change or cancel my nursing or personal support appointment?

We require 24 hours’ notice to change or cancel your appointment.  To make a change, call our Customer Service team at 905-827-8800 or 1-800-387-7127 between 7:00am and 11:00pm, seven days a week.

 

How can I change or cancel my meeting with my volunteer?

Contact your Program Coordinator via phone or email.  They will let your volunteer know about the change.  If you aren’t sure who your Program Coordinator is, call our Customer Service team at 905-827-8800 or 1-800-387-7127 and they will direct your call.

 

Accessing Care

I need more help, where do I start?

Contact us!  We can provide a variety of home care and community support options and can help you access other programs and services. Use the button below or call 905-827-8800 or 1-800-387-7127.

Care Information Request

 

How do I access government funded home care?

You must be assessed by the Local Health Integration Network (LHIN) in your area.  You can call them to discuss your needs or have your family doctor complete a referral.

In Oakville, Milton and Halton Hills contact:
Mississauga Halton Local Health Integration Network (MH LHIN) Home and Community Care at 1-877-336-9090.

In Burlington contact:
Hamilton Niagara Haldimand Brant Local Health Integration Network (HNHB LHIN) Home and Community Care at 1-800-810-0000.

 

Home Care System

How does home care work with other parts of the health care system?

Home care is ideal for people who need care and support, but don’t need to be in a hospital or long term care home.

Understanding the Home Care System Info Graphic (PDF)

Home care is a good option if you are:

  • Recovering from surgery, an illness or injury
  • Have a chronic condition
  • Living with dementia or another cognitive impairment
  • An adult or child with special needs
  • Facing a life-limiting illness
  • Frail

Home care can consist of nursing (either in your home or in a community clinic), or personal support.

If you qualify, home care can be provided through the health care system at no cost to you.  Acclaim Health is one of the providers in Halton that are able to provide government-funded home care.

To find out if you qualify for this free support, you must be assessed by the Local Health Integration Network (LHIN) in your area.  You can call them to discuss your needs or have your family doctor complete a referral.

In Oakville, Milton and Halton Hills contact:
Mississauga Halton Local Health Integration Network (MH LHIN) Home and Community Care at 1-877-336-9090.

In Burlington contact:
Hamilton Niagara Haldimand Brant Local Health Integration Network (HNHB LHIN) Home and Community Care at 1-800-810-0000.

 

What are the Local Health Integration Networks (LHINs) and what do they do?

The LHINs are responsible for leading health system integration and planning within their region.

Acclaim Health has contracts with both the Mississauga Halton Local Health Integration Network (MH LHIN) and the Hamilton Niagara Haldimand Brant Local Health Integration Network (HNHB LHIN) to provide nursing and personal support.  In addition, they partially fund many of our other community support programs.

 

Adult Day Program

How can I report an Adult Day Program absence?

Click below or call the Oakville site at 905-847-9559 x2450 or the Burlington site at 905-632-8168 x2409.

Report an Adult Day Program Absence

 

How can I pay my Adult Day Program bill?

You can pay your Adult Day Program bill in any of the following ways:

  • Through online banking by adding Acclaim Health to your bill payments section and using your Client ID number (printed on your invoice) as your account number
  • Paying via credit card at the Oakville Adult Day Program
  • Mailing a cheque to Acclaim Health at 2370 Speers Rd., Oakville, ON, L6L 5M2

If you have questions regarding your bill, please contact Urszula Budny at 905-827-8800 x2025.

 

How can I request a tour of the Adult Day Program?

Click below or call the Adult Day Program site of your choice.

Book a Tour

Burlington:
Contact Katie Zelinski at 905-827-8800 x2416

Oakville:
Contact Maureen Flynn at 905-827-8800 x2401

Contact us to learn more.
905-827-8800 or 1-800-387-7127

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