Share Your Feedback

Have a compliment, complaint or concern? We want to hear from you.

We welcome all feedback so that we can improve your experience with us.  Sharing your feedback will never have a negative impact on your care.

Other Ways to Provide Feedback

Join our Advisory Committee and change our care for the better!

If you or a family member have used an Acclaim Health program or service, we’d love to have you on our Client and Family Service Advisory Committee.

As an Advisor, your ideas, feedback and input will be used to improve our care.  It’s a wonderful way to give back and make everyone’s experience at Acclaim Health better!

Advisors attend quarterly meetings and are asked to serve a two-year term, with possibility of renewal.

We’re currently seeking new Advisors for the Client and Family Service Advisory Committee.  Priority will be given to clients and family members who identify as part of an equity-deserving community (for example: people who identify as indigenous, a person of colour, a member of the LBGT2Q+ community, a person living with a disability).

Joanne Hawkins
Director, Quality and Risk, Privacy Officer
905-827-8800 ext. 2445 | Toll free: 1-800-387-7127 ext. 2445
[email protected]

Compliments, Complaints and Concerns

Acclaim Health is committed to providing quality care and service to our clients, families, donors and service providers. We welcome all feedback in order to improve client and customer experience. We want to know what we do well and what we can do better.

We promise that sharing your feedback will never have a negative impact on your care.

Tell Us If You Are Happy

Everyone likes to know that if they are doing a good job. If you have experienced good service or care, please let us know. We will use this information to help improve other areas of Acclaim Health.

Raising Your Concerns or Complaints

If you have concerns about the care or support you receive or believe that an Acclaim Health policy, practice, or activity is unsatisfactory or unacceptable, you have a right to voice a concern or complaint.

Complaint Follow Up

Acclaim Health will acknowledge complaints and concerns within one business day.

In the case of a concern or complaint, Acclaim Health will thoroughly investigate and implement corrective action, if required.  As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law.  Every attempt will be made to resolve complaints within five business days.

Our Leadership Team is made aware of serious issues and any emerging complaint themes.  Acclaim Health will use the information obtained during investigations to improve services, policies and procedures across the organization.