Your Care Visits and Appointments
What You Can Expect from Your Care Team
Your support is provided by staff members and/or trained volunteers.
Staff members and volunteers will:
- Contact you by telephone to let you know when they will arrive, if you receive visits in your home.
- Wear their photo identification.
- Adhere to all required infection prevention and control practices.
- Not perform any care that they feel is unsafe for you or themselves. They will contact your Care Manager to discuss alternatives to your care plan if they identify a safety issue.
Changing or Cancelling a Visit
If you need to cancel or change a visit or appointment, please contact our office immediately. We require 24 hours’ notice to cancel your visit or appointment.
Understanding Who To Contact
You can call us at 905-827-8800 or 1-800-387-7127 from 7:00am-11:00pm, seven days a week.
Customer Service Representatives
Available 7:00am-11:00pm, 7 days a week
Able to provide basic information about Acclaim Health services and help you find the right person to talk to.
905-827-8800 or 1-800-387-7127
Care Manager / Counsellor*
Available 8:30-5:00pm, Monday to Friday
They oversee your services and your volunteer(s). Contact them if your needs have changed or you have a question or concern about the support you’re receiving.
Contact them at the extension or email that was provided to you.
Family Portal
The AlayaCare Family Portal is a free, secure online portal for clients and their families to stay closely connected to their care provided by Acclaim Health.
Whether you are the client receiving care or a family member, you can use the Family Portal to access information such as:
- Current, last, and next scheduled visits
- Monthly calendar of visits
- Vitals signs and trends
- Medication list and schedule
- Your Care Team
- Services being provided
- Private pay account balance
- Information about Acclaim Health