Have a compliment, complaint or concern? We want to hear from you.
We welcome all feedback so that we can improve your experience with us. Sharing your feedback will never have a negative impact on your care.
How to Provide Feedback
- Call your Supervisor or Program Coordinator (name and number on the front of your Patient/Client Safety Handbook). If you’re not sure who your Supervisor is, please call our Customer Service team.
- Call our Customer Service team at 905-827-8800 or 1-800-387-7127 anytime between 7:00am-11:00pm, seven days a week.
Write to us at:
2370 Speers Road
Oakville ON L6L 5M2
Join our Client and Family Service Advisory Committee
If you or a family member has experienced our care and you have a desire to make our services better then consider becoming an Advisor!
Advisors meet about three times a year to:
- Discuss improvements to the client experience
- Consult on program design, planning and improvements
Complaint Follow Up
Acclaim Health will acknowledge complaints and concerns within one business day.
In the case of a concern or complaint, Acclaim Health will thoroughly investigate and implement corrective action, if required. As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law. Every attempt will be made to resolve complaints within five business days.
Our Leadership Team is made aware of serious issues and any emerging complaint themes. Acclaim Health will use the information obtained during investigations to improve services, policies and procedures across the organization.
News and Events
YOU CAN TRANSFORM DEMENTIA CARE IN HALTON Join Angela’s Pyjama Party Help us create a new, state-of-the-art dementia care centre to serve thousands of families dealing with dementia! The 15,000 sq ft centre will be located at 2250 Speers Road in Oakville and provide more adult day program and more caregiver support. It will also…
Join us for a bbq to celebrate the grand opening of our expanded Burlington Adult Day program! As part of our Annual General Meeting, you'll also get the latest news on our new dementia care centre project, plus help us celebrate all of our achievements over the last year. Event Details Date: Tuesday, June…