Have a compliment, complaint or concern? We want to hear from you.
We welcome all feedback so that we can improve your experience with us. Sharing your feedback will never have a negative impact on your care.
How to Provide Feedback
- Call your Supervisor or Program Coordinator (name and number on the front of your Patient/Client Safety Handbook). If you’re not sure who your Supervisor is, please call our Customer Service team.
- Call our Customer Service team at 905-827-8800 or 1-800-387-7127 anytime between 7:00am-11:00pm, seven days a week.
Write to us at:
2370 Speers Road
Oakville ON L6L 5M2
Join our Client and Family Service Advisory Committee
If you or a family member has experienced our care and you have a desire to make our services better then consider becoming an Advisor!
Advisors meet about three times a year to:
- Discuss improvements to the client experience
- Consult on program design, planning and improvements
Complaint Follow Up
Acclaim Health will acknowledge complaints and concerns within one business day.
In the case of a concern or complaint, Acclaim Health will thoroughly investigate and implement corrective action, if required. As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law. Every attempt will be made to resolve complaints within five business days.
Our Leadership Team is made aware of serious issues and any emerging complaint themes. Acclaim Health will use the information obtained during investigations to improve services, policies and procedures across the organization.
News and Events
“You gotta stay positive, you gotta learn to fight it.” Nick has lead a very unusual life, most of it being incarcerated. Following recent a diagnosis of terminal cancer, Nick was eligible for Compassionate Release, and rejoined society with only the support of his family. With some help from the Hospice Visiting program, Nick has…
Great news! Acclaim Health will be a part of creating two new Ontario Health Teams (OHTs). Acclaim Health is one of 5 lead partner organizations selected to spearhead the Connected Care Halton OHT healthcare model serving Halton Hills, Milton and Oakville. The Connected Care Halton OHT - consisting of Halton Healthcare, the Region of Halton,…