Have a compliment, complaint or concern? We want to hear from you.
We welcome all feedback so that we can improve your experience with us. Sharing your feedback will never have a negative impact on your care.
How to Provide Feedback
- Call your Supervisor or Program Coordinator (name and number on the front of your Patient/Client Safety Handbook). If you’re not sure who your Supervisor is, please call our Customer Service team.
- Call our Customer Service team at 905-827-8800 or 1-800-387-7127 anytime between 7:00am-11:00pm, seven days a week.
Write to us at:
2370 Speers Road
Oakville ON L6L 5M2
Join our Client and Family Service Advisory Committee
If you or a family member has experienced our care and you have a desire to make our services better then consider becoming an Advisor!
Advisors meet about three times a year to:
- Discuss improvements to the client experience
- Consult on program design, planning and improvements
Complaint Follow Up
Acclaim Health will acknowledge complaints and concerns within one business day.
In the case of a concern or complaint, Acclaim Health will thoroughly investigate and implement corrective action, if required. As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law. Every attempt will be made to resolve complaints within five business days.
Our Leadership Team is made aware of serious issues and any emerging complaint themes. Acclaim Health will use the information obtained during investigations to improve services, policies and procedures across the organization.
News and Events
Save the date! Join us for an incredible evening in support of Acclaim Health's new dementia care centre. Date: Thursday, June 6, 2019 Time: Begins at 6:00pm Location: Trattoria Timone 2091 Winston Park Drive, Oakville Enjoy mix and mingling with colleagues, community leaders and friends at the elegant Trattoria Timone. Delight in delicious cocktails and…
Ideal for families who have just received a diagnosis of Alzheimer disease or dementia. This free, 8 week series covers the basics you need to know, including: understanding the disease, how to care for a person with dementia, what to expect as the disease progresses and how to access community care. Topics are presented by…