Provide Your Feedback

Have a compliment, complaint or concern? We want to hear from you.

We welcome all feedback so that we can improve your experience with us.  Sharing your feedback will never have a negative impact on your care.

 

How to Provide Feedback

Online Feedback Form

Take the Client Experience Survey

 

By Phone

1. Call your Supervisor or Program Coordinator (name and number on the front of your Patient/Client Safety Handbook). If you’re not sure who your Supervisor is, please call our Customer Service team.
2. Call our Customer Service team at 905-827-8800 or 1-800-387-7127 anytime between 7:00am-11:00pm, seven days a week.

 

By Mail

Write to us at:

Acclaim Health
2370 Speers Road
Oakville   ON   L6L 5M2

 

Join our Client and Family Service Advisory Committee

If you or a family member has experienced our care and you have a desire to make our services better then consider becoming an Advisor!

Advisors meet about three times a year to:

• Discuss improvements to the client experience
• Consult on program design, planning and improvements

For more information on becoming an Acclaim Health Advisor, contact Joanne Hawkins at 905-827-8800 x2445.

 

Complaint Follow Up

Acclaim Health will acknowledge complaints and concerns within one business day.

In the case of a concern or complaint, Acclaim Health will thoroughly investigate and implement corrective action, if required.  As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law.  Every attempt will be made to resolve complaints within five business days.

Our Leadership Team is made aware of serious issues and any emerging complaint themes.  Acclaim Health will use the information obtained during investigations to improve services, policies and procedures across the organization.

 

Click here to read our full Complaints Policy