Compliments, Complaints and Concerns
Acclaim Health is committed to providing quality care to our clients and their families.
We welcome all feedback and use it to improve the experience for everyone.
Please share what we’re doing well and where we need to improve. We promise your input will never have a negative impact on your care.
Compliments
Everyone likes to know when they are doing a good job. Please let us know if you are happy with your care – it’s very motivating for our team members.
Concerns and Complaints
If you have concerns about your care or believe that an Acclaim Health policy, practice or activity is unsatisfactory or unacceptable, you have the right to voice a concern or complaint. We very much appreciate this type of feedback, as it helps us identify areas for improvement.
How to Provide Your Feedback
There are a variety of ways to provide your feedback, please choose the one that’s most comfortable and convenient for you.
- Speak to your Care Manager.
- Call our Customer Service team at 905-827-8800 or 1-800-387-7127.
- Write to us at Acclaim Health, 2370 Speers Road, Oakville, ON, L6L 5M2.
- Use our online feedback form.
Follow Up
Acclaim Health acknowledges complaints and concerns within one business day.
Acclaim Health arranges for your feedback to be addressed by the most appropriate person. In the case of a complaint or concern, Acclaim Health thoroughly investigates and implements corrective action as required. As the complainant, you are kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law. Every attempt is made to resolve most complaints within five business days.
Our Leadership Team is made aware of the most serious issues and any emerging themes from complaints and concerns.
Acclaim Health uses the information gathered during the investigation to improve services, policies and practices across the organization.