Your Responsibilities

You and your family have the responsibility to:

1. To actively participate with the Acclaim Health team in preparing your care plan.
2. To treat Acclaim Health team members with respect.  Verbal abuse, physical abuse, harassment, discrimination and racism will not be tolerated under any circumstances. Please see the full statement at the beginning of this handbook.
3. To follow your agreed upon care plan so that you can have the best quality of care possible.
4. To ask questions if you do not understand the instructions or information given to you.
5. To notify Acclaim Health ahead of time when you need to reschedule or cancel services.
6. To inform Acclaim Health of any concerns, problems or dissatisfaction with the services provided.
7. If receiving care in your home, to provide a safe working environment for Acclaim Health staff members and volunteers by:
   • Not smoking or vaping a minimum of one hour before your visit, and refraining from smoking or vaping during the visit.
   • Removing pets from the area where the visit is being provided.
   • Ensuring that the appropriate equipment is available and in good working order.
   • Ensuring hallways and floors are free of clutter.
   • Ensuring your pathway and/or driveway are free of snow, ice, or debris.