Your Rights

You and your family have the right:

1. To be treated in a respectful manner free from physical, sexual, mental, emotional, verbal and financial abuse by Acclaim Health.
2. To be treated in a manner that respects your dignity and privacy and that promotes your autonomy and participation in decision-making.
3. To be dealt with in a manner that recognizes your individuality and that is sensitive to and responds to your needs and preferences – including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
4. If you are First Nations, Métis, or Inuk to have your home and community care services delivered in a culturally safe manner.
5. To receive home and community care services free from discrimination on any ground of discrimination prohibited by the Human Rights Code or the Canadian Charter of Rights and Freedoms.
6. To decline entry to an Acclaim Health staff member or volunteer if they are not wearing the proper photo identification.
7. To have clear and accessible information about your home and community care services.
8. To participate in the assessment of your care needs, development of your care plan, reassessment of your needs, and revision of your care plan.
9. To designate a person to be present with you during assessments.
10. To designate a person to participate in the development, evaluation and revision of your care plan.
11. To receive assistance in coordinating your services from Acclaim Health or your Ontario Health Team if you are receiving more than one home and community care service.
12. To give or refuse consent to the provision of any home and community care service.
13. To raise concerns or recommend changes in relation to your care or to policies and decisions that may affect your care, without fear of interference, coercion, discrimination or reprisal from Acclaim Health, its staff members, government officials, or any other person involved in delivering your care.
14. To be informed of the laws, rules and policies affecting the operation of Acclaim Health, including this Client Bill of Rights, and to be informed, in writing, of the procedures for initiating complaints about the provider.